computer problems

i have a new wireless router since i moved b/c the other one was my roommate's. i'm no techie, but i'm not completely deficient either, so i set up my router. i know i definitely did something wrong with the encryption b/c my wireless connection wasn't working, but i could still connect to the internet if i connected everything with the wires.

then today, it stopped working. i called rogers first thinking it was the modem, but we figured out it wasn't the modem b/c i could connect to the internet if i connected my modem directly to my computer. so the rogers guy was probably annoyed i wasted his time, but he gave me the number to linksys.

this guy was so annoying. first of all, it took like 3 times spelling out my last name for him to figure it out. i even said "t as in tom, s as in simon, and e as in edward" and he still couldn't get it. and i confused him even more when i told him how to pronounce it. so i told him it's like the letter "c" and he's like "oh it sounds like "c" but it's 3 letters. cool. i love it." why don't you fix my router!

after talking to him for an hour, he couldn't figure out what was the problem. he kept telling me to reset my modem and then unplugging the router and trying it again. i swear, i did this about 5 times with him. and when i was resetting the modem, i had to hold it for 30 secs, so he's trying to make small talk with me. the first one was "how's the weather?" then he asked "what sites do you visit?" i replied "on the internet?" b/c i had no idea what he was talking about. so i told him i just check my email, and he's like "cool." i should have told him all i use it for is porn.

he had to escalate it to a senior technician, but none were available at the time, so he asked if someone can call me back in an hour. it's 11:30 pm. no. someone can not call me back in an hour.

i can appreciate that it must be difficult to help someone fix their computer over the phone, but after spending an hour on the phone with someone, i expect my problem to be solved.