i hate dell

if i haven't ranted to you about my hatred for dell yet, here's the background info before i start the new story.

so when i moved, i had to buy a new computer. i've heard great stories about dell, so i decided to order a laptop from them. long story short, they sent me two laptops and charged me for both. this resulted from their error after cancelling my order and not telling me it gets automatically reordered, but did the sales rep tell me that when i ordered another one? no.

so after almost 2 hours on the phone, and speaking to at least 7 different people, i kept track and wrote all their names down, they finally scheduled a return for me. they were basically trying to offer me discounts or freebies so i would keep the extra computer and they wouldn't have to pick it up. unless it was going to be free, i wasn't going to keep the computer. this is why i hate dell.

today, i had to call them because the free printer that came with my computer was not installing on my computer. i followed the instructions, and it didn't work. it's suppose to be idiot-proof because the printer came with the computer, but it didn't work. so i did it the old fashioned way and inserted the CD into my computer to install the printer. the CD wasn't reading.

(side note: i'm pretty sure my DVD-RW drive isn't working properly anyways, so it doesn't surprise me that it didn't read the CD)

so i called tech support to ask them for help. after staying on hold for 15 mins, i finally speak to a person who tells me i am at the computer support line (even though i pressed the option for printer support) so he transfers me to printer support. stay on hold for about 5-10 mins and after giving all my information, it turns out the guy transferred me to the US printer support line, not the canadian one! american guy couldn't transfer me back to canadian support, so he gives me the right number to call.

fine, i call it. stay on hold for a longer period of time, finally talk to a guy, he helps me, and 50 mins later, my printer works.

at this point, i'm just being so abrupt with the guy too. giving him short answers. when my computer was restarting, he was trying to make small talk and asking me how my day was. my response: fine. then silence. i have no patience talking to these dell people because everytime i call them, it makes me hate them even more. i've never had so many silences in a phone conversation before, but i didn't mind. the less i talked, the less i got angry.

i even used the time i was waiting for the new driver to download to read ryan's blog about video games. normally, i probably would have just skipped it, skimmed it at best. but i read the whole thing, making sure i read every single word, rather than talk to the dell guy.

and because it's a dell printer, i have to order dell ink cartridges. damn them.

thank goodness i have a good cordless phone though. it keeps track of talk time and has speakerphone, or else i would have had a stiff neck from waiting on hold, and then i would have been even more angry with dell.

i hate dell.